Frequently Asked Questions

Q: Who are you?

We are Alperstein Designs. For a more detailed answer read more about us here.

Q: Do you ship your products internationally

We sure can!
Most countries are listed but if your country is not listed as a destination at the checkout please contact us and we can follow up accordingly.

With the current COVID crisis and the impacts and increased expense on freight We have temporarily suspended online international orders. Please email us your order and we can advise the current freight cost. We are working on implementing live rates but in the interim you will need to email us to confirm the cost. Apologies for any inconvenience. 

for more information check the shipping page.

Q: I want to buy a product but when I  'add to cart' I get a Cart Errorr:  'We do not have x items of Product XYZ left.

The way our system is setup is that the shopping cart will not allow you to 'add to cart' or purchase more stock than what we have allocated to the website.

If you are having trouble please contact us at or call us +6 13 9584 5333 and we will advise you if we have more stock (in which case we can allocate more stock) or let you know your nearest stockist or when more will be available.

Q: Out of stock notifications -  How will you use my email?

You'll receive a one time email when this product arrives in stock. We won't share your address with anybody else.

Q: Can you tell me where to find my nearest local stockist?

Of course. Please contact us with the product you are interested in, how many and what areas are nearby to you and we will let you know the best option.

Q: Do you wholesale?

But of course! Please visit the wholesale page for more information.

Q: Which of your products are Australian Made?

Check out our Made in Australia Collection where we have put together all our Australian Made products.

We are also part of the Australian Made Campaign Limited (AMCL). 
The Australian Made, Australian Grown logo is administered by Australian Made Campaign Limited (AMCL), a not-for-profit public company established in 1999 by the Australian Chamber of Commerce & Industry (ACCI) and the network of state and territory chambers of commerce, with the cooperation of the Federal Government.

All our Australian Made products meet the criteria set out by AMCL which is the industry standard. 
We use their Australian Made logo – the green triangle with a golden kangaroo.

For more information visit the Australian Made website.