Due to the huge increase in freight volumes as more people are shopping online, we are experiencing delays with our freight providers and their networks. Unfortunately, this means your parcel delivery may be delayed, but rest assured we are doing everything we can to minimise delays.
FREE SHIPPING WITHIN AUSTRALIA ON WEB ORDERS OVER $100!
The services we use for most of our deliveries are Australia Post, Couriers Please TNT & DHL.
With these services the contractor will deliver your item to your nominated delivery street address. If no one is home, the contractor will leave a Re-Delivery Card.
This Re-Delivery Card informs the receiver that a delivery has been attempted but there was no one in attendance. The parcel is then held by the contractor or at the local depot for 48 hours.
Our delivery contractors typically deliver during business hours so if you are not expecting to be home during these hours, we suggest, if practical, to provide your work address as the delivery address
When we dispatch your order, an email will be sent to you to notify you of the carrier selected and advise a consignment note which may be used for track and trace.
Transit guidelines (approximate only):
Melbourne, Canberra, Sydney & Adelaide Metro: 2-4 working days
Melbourne, Canberra, Sydney & Adelaide Regional areas: 3-5 working days
Queensland & Tasmania Metro area: 3-5 working days
Other Capital & Regional areas: 3-10 working days
With the current COVID crisis and the impacts and increased expense on freight We have temporarily suspended online international orders. Please email us your order and we can advise the current freight cost. We are working on implementing live rates but in the interim you will need to email us to confirm the cost.
Apologies for any inconvenience.