REFUNDS AND RETURNS POLICY
If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods.
Please email us at email@example.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
All returned items need to be in perfect unused condition complete with original packaging and should include a copy of your order form. Should the product not be in original condition, please contact us before returning it
All postage and insurance costs are to be paid by the buyer.
We recommend that you return your unwanted items using registered post or trackable courier. We will not be held responsible if returned items are lost in transit.
You assume any risk of lost, theft or damaged goods during transit &; therefore advise you take out shipment registration of insurance with your postal carrier. Alperstein Designs Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.
In the rare case that you receive a faulty/damaged product upon delivery, simply contact Alperstein Designs and we will organise to have the item replaced. All faulty/damaged goods must be returned to us for inspection.
When returning defective goods you should include your order overview. Simply contact us before returning the goods and we will provide reply paid postage information.
Incorrect Delivery Returns
We do our very best to avoid this, but if you think you have received the wrong item, then please contact us.