FREE SHIPPING WITHIN AUSTRALIA FOR WEB ORDERS OVER $120
FREE SHIPPING WITHIN AUSTRALIA FOR WEB ORDERS OVER $120
Change-of-mind returns
If you are not completely satisfied with your purchase, you can return it within 30 days of receiving it for a refund or an exchange. Please email info@alpersteindesigns.com.au within that time to arrange the return.
Returned items must be in perfect, unused condition with their original packaging. If the item is not in its original condition, please contact us before sending it back.
Return postage and insurance are paid by the buyer, and return parcels travel at your risk until they reach us. We recommend registered post or a tracked courier. As we cannot track parcels sent by customers, change-of-mind returns are processed once the item has arrived at our warehouse.
Change-of-mind returns are offered in addition to your legal rights. They do not affect your rights for faulty, damaged or incorrect items, set out below.
Exchanges
Exchanges are available within the same 30 days and follow the conditions above. If the replacement is priced lower than the original item, we will issue a store credit or refund for the difference. If it is priced higher, we will email you a link to pay the difference. The replacement is sent at no additional postage cost once the original item has arrived at our warehouse and any price difference has been paid.
Faulty or damaged items
If an item is faulty or arrives damaged, please email info@alpersteindesigns.com.au with your order number and a description of the fault. We will send you a reply paid label to return the item. Once it has arrived and been inspected, you can choose a full refund or a replacement.
Incorrect items
If you receive the wrong item, please email info@alpersteindesigns.com.au with your order number. We will send you a reply paid label to return it. Once it has arrived, you can choose the correct item or a full refund.
Return postage for faulty and incorrect items is covered by our reply paid label, at no cost to you. If a parcel sent with our reply paid label is lost in transit, we will still provide your refund or replacement.
All refunds are made to your original payment method.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact us
Alperstein Designs Pty Ltd
115-117 Woodlands Drive, Braeside VIC 3195
Phone: +61 3 9584 5333
Email: info@alpersteindesigns.com.au